Refund policy

Right of Withdrawal

In accordance with Articles L.121-18-4 and L.121-20 of the Consumer Code, the buyer has a right of withdrawal which can be exercised within a period of fourteen (14) working days from the receipt of the delivered goods. The legal right of withdrawal must be exercised without the need to justify the reason, nor to pay penalties. In accordance with Article L.121-20-1 of the Consumer Code, if the buyer exercises their right of withdrawal, Leverandco.eu undertakes to refund the total amount paid, with the return of the product being the responsibility of the buyer.

Refund

The refund will be made directly to the customer's bank account used for the order. If the order was paid by cheque or bank transfer, the refund will be made by bank transfer. The refund will take place no later than ten (10) days following the date on which the buyer exercised their right of withdrawal, subject to prior receipt by Leverandco.eu of the item concerned under the conditions provided below. At the proposal of Leverandco.eu, the buyer who has exercised their right of withdrawal may opt for another method of refund. In the event of the exercise of their legal right of withdrawal, the buyer must return the item concerned at their own expense in its original packaging, intact, accompanied by any accessories. If the item is returned incomplete, used, or damaged, Leverandco.eu may refuse to proceed with the refund or apply a discount.